|Shipping and Returns
Thank you for visiting the essentuale.com™ Web site (the "Site").
These terms and conditions apply to all interaction with
essentuale.com, its agents, assigns and all those in connection with
ESSENTUALE or ESSENTUALE, LLC.
NO RETURNS, REFUNDS OR EXCHANGES ALLOWED due to safety
considerations. Extraordinarily fine, ESSENTUALE products are
made under the strictest conditions of an FDA-registered GMP certified
vitamin factory then sent sealed to shipping and on to you. Once
received by customers we cannot ensure returned products are unopened,
and therefore cannot accept any returns or exchanges.
For damaged products only:
If your ESSENTUALE
products were damaged in shipping, which is highly unusual, please
contact customer service. Do not dispose of any packaging materials
until the problem has been resolved. Thank you for your understanding
and for choosing ESSENTUALE.
All orders are promptly shipped from Arizona,
USA Monday through Friday. Orders
placed before 6:30am US Mountain Time will, barring exceptional
circumstances, ship the next business day, including expedited orders. We strive to ship your order as quickly as possible.
However, our shipping estimates are not guarantees or promises that a
product will ship on a specific day or be received by you within a
specific period. The amount of time it takes for you to receive a
product will depend on how long it takes us to process your order and
how long it takes the carrier to deliver the order to you once it is
Shipping charges are based
upon the shipment option you select at Checkout.
essentuale.com has partnered with a highly reliable Arizona USA shipper to ship orders to
select international destinations.
Orders shipped to destinations
outside the US
are subject to import taxes, duties and fees levied by the destination
country, and these additional charges are collected upon delivery.
We are not responsible for any fees or taxes associated with
The U.S. export control laws regulate the export and re-export of
technology originating in the
United States. This includes the
electronic transmission of information and software to foreign countries
and to certain foreign nationals. You agree to abide by these laws and
their regulations – including but not limited to the Export
Administration Act and the Arms Export Control Act and not to transfer,
by electronic transmission or otherwise, any Content derived from the
Site to either a foreign national or a foreign destination in violation
of such laws.
Sales Tax in the US
Taxable items that are shipped to customers in Arizona are subject to
tax at the appropriate state and local rate.
Customs Fees and Vat (VALUE ADDED TAX)
If there are customs fees and VAT, they must be paid by you
when the package reaches your destination country. essentuale.com as
well as all of its agents or assigns are not responsible for any sales
taxes, VAT, customs duties or other taxes charged by your customs
department. These charges are your responsibility and will vary from
country to country.
We cannot determine these fees in advance. We recommend that
you check with your local customs office or post office for details on
how these charges are assessed and applied. You may also be able to find
information about your country's VAT and Customs fees by searching
websites on the Internet such as the
United States Council for International Business. Please note that
if your order has reached your country of destination and it is returned
to us as Unclaimed or Refused due to VAT or customs fees imposed by your
country, it can often take up to 6 months for us to receive, and we must
receive the order back before we can issue you a refund.
Your use of this site and all interaction with ESSENTUALE is also
governed by our
Terms and Conditions and our
Please email us using our
for the most expedient reply.
Copyright © 2001-2012 ESSENTUALE, LLC, 21001 N Tatum Blvd, Ste 1630-172,
Phoenix, AZ 85050
All rights reserved. Any rights not expressly granted herein are
This was last updated on June 10, 2012